Tikatu's Travels Through Time

Dear United Parcel Service,

Even though I ordered my meds online on Thursday night, and paid extra for your "Next Day Air Saver", the anti-convulsives I need are languishing in Philadelphia.

Why?

Because you, in your quest to be the biggest business shipper, have forgotten that, for many Americans, Saturday IS a business day. The days of M-F, 9-5 workweek are quickly fading, with more and more consumers expecting service (and you ARE a "service" industry, yes?) seven days a week. So, the meds that I expected today - two days after my last dose - won't arrive here until Monday afternoon sometime... if I am lucky. Whereas, had I just gone with the free shipping provided through the United States Postal Service, I would have received them a mere day later on Tuesday... delivered between noon and two by my friendly neighborhood mail carrier, Brian.

I have spent $15 for NOTHING.

I have already chewed out my mail-order pharmacy on this, and pointed them in the direction of USPS Express Mail - an option I hope they will explore and offer. After all, the Postal Service never sleeps - it's a round-the-clock operation moving all that mail. And, despite the concerted efforts of the bean counters in Washington (a totally different rant, I assure you), I hope it retains its six-day, universal delivery schedule - making a far better option for a company whose products are as time-sensitive as the pharmacy's are. Had the meds been sent that way, I would have already had them in hand. Period.

In the meanwhile, I will deal with the burning feet, the tingling hands, the shakiness, the sleeplessness due to all of the preceding, and wait very impatiently for you to get up off your brown-clad butts and BRING ME MY DAMNED MEDS!

Regards,
Your angry, highly-unsatisfied customer